Ridiculous! I never follow up with these types of feedback but after reading these posts after I had already been there, was a huge mistake on my part. I should have read first! Just beware before you go and know what other options you have out there. My facial treatment was poor and lacked Aveda quality and standards. I had planned on surprising my grandmother from Tacoma with a spa day, with the intention of taking her here. I'm glad I tried it first. It was really to bad, the Esthetician and staff were just not into friendliness and it made a huge impact on the mood of the salon.