Six of us went out with Captain Britton and Mate Lee on September 23, 2010. The experience is one I would not wish on anyone! After going about 2 hours and 40 miles out we accidentally locked the cabin door. Both Captain Britton and Mate Lee left their keys inside. Mate Lee made an attempt to enter via the back hatch but could push open the cabin hatch since a garbage can or something was on top of it. Captain Britton tried to remove the door latch for a few minutes but had no success. Mate Lee was quick to note that we were not going to have much to eat or drink for awhile (about 9 hours ). He also wanted to know who locked the door (like that mattered). From about 7am to 4pm we had no water, food, life jackets or bathroom. Periodically Mate Lee would remind us how cool it was inside the cabin. Outside temperature was about 80 degrees. Our group included my father (73 years old), my daughter (15 years old), and a friend who had prostate surgery a couple years back. Luckily my daughter was able to go 9 hours without the use of a bathroom. Two of the men needed to use a gallon jug to relieve themselves. At about 1pm Captain Britton and Mate Lee had something to eat/drink up top but offered nothing to the rest of us. Captain Britton did not come down from up top until the trip was over and he wanted to collect his $1600 fee and the Mates tip. Not once did he come down from his deck to ask how everyone was doing. We did bring 3 white marlin to the boat. One was on deck but the mate dropped it off the side and was quick to blame us for not grabbing the tail. For the last 4 hours the marlins stopped hitting but we could not go after Mahi-Mahi which were hitting like crazy because the other gear was inside. When we got back into the harbor another boat captain on the dock heard our plight and within 5 minutes went through a hatch on the bow of the boat and into the cabin! He had a small screw driver or something. The boat seemed well equipped and the mate knowledgeable but both captain and mate showed no compassion or concern about the ware fare of their clients. Cabin keys should be in your pocket, break a door window, make a call to shore and have relief in a couple hours. Anything to show that clients come first.