My parents have used this vet for YEARS! And now that my new husband and I have a puppy of our own we are taking him there as well. They are great. Love Dr.John! Haven't had the female vet though, so can't comment on that. They are so helpful. When our puppy got neutered there wasn't a cone at the pet stores that was big enough for him so they let us borrow a large one from them...no charge! They also matched the online price we found for Heartguard, which we thought was amazing. The only this is when we leave after an appointment we don't know when our puppy should come back. I have now found out that they will send out reminders in the mail which is so nice! But it would have been nice to have the front desk staff tell us that or what/when our new puppy would need to come back next.