i have sold them some things that were brand new almost and i feel like they did cheat me. and i brought things the same day and what they gave me for my nstuff was ridiculous but i didnt feel like bringing everything back home so i took the change and put it toward what i purchased. needless to say it didnt put a dent in the 167.00 dollars i spent. and yes the staff is very rude, so ive decided to find another spot to bring my other things. and yes some of the shoes were not gently used, you can find nice shoes if you have the time to search all the bins.