San Francisco, CA
Just to start this off, my mom could have possibly caught a disease from this hotel and I explain why below:
This past weekend my mom and I (we work together) along with another lady we work with decided to go for a "girls getaway" to Tulalip Resort Casino. We decided we would arrive at around 9:00 pm Saturday night, get a room, gamble and then go to bed.
We got there, booked the room and went up to drop off our bags. Our initial impression was that the hotel room was absolutely beautiful! HOWEVER...
We went down did our gambling thing, and came back up for the night to shower and go to bed. My mom was the first to shower and after showering, she dried off with a towel that was neatly folded amongst the other towels on the clean towel cabinet. She came out of the bathroom with a robe on and the towel she used to dry off, around her head.
As she was telling a story and laughing about something, I noticed a brown streak on the towel! I said "Mom, what is that on your towel? It looks like poo!" She took the towel off her head and smelt it. IT WAS POO ON THE TOWEL!!! DRIED POOO!!!!
She was so upset because she had wiped the towel on her entire and face and body to dry off. Now, we work in the medical industry and there are many diseases that can be carried in feces (HIV, Hep A,B,C etc) and the quickest and most easiest way to spread a disease is through contact with the eye. So here she was hoping that she didn't rub the possibly disease ridden feces around her eyes.
She called the front desk very upset and explained to them what happened. THE MOST THEY OFFERED US WAS NEW TOWELS!!! She hopped back into the shower because at this point, she felt very dirty (and wondering if she had just caught a disease) and then went down to the front desk to asked if they were going to offer her more than just clean towels. They then stated that they would offer %50 off on our next stay and cover the cost of our room for that night! Please! the cost of that room was like $300.00
If someone said "I will give you $300.00 to rub this crappy towel all over your face and body", would you accept it!?!?!? I THINK NOT!!! SHE MAY HAVE CAUGHT SOMETHING THAT WILL COST HER MORE THAN $300.00!!!
We ended up speaking with the manager the next day and asked if they would send the towel off to a lab for testing of diseases. They said they would, but I highly doubt it. We also asked to see the towel because we wanted to take a picture of it in case there was a disease caught at this place and we have to sue. When we asked the manager to take a picture of the towel, he said "Im sorry, I cant let you do that"
ABSOLUTE CRAP!!! THIS PLACE IS DISGUSTING WITH THE WORST SERVICE! THE PEOPLE WHO WORKED THERE WERE ALL KIDS UNDER 25 WHO WOULDN'T KNOW A THING ABOUT CUSTOMER SERVICE . DO NOT STAY HERE! IF YOU DO, CHECK YOUR BED SHEETS AND TOWELS! It could possibly be some crazy bitter employee who hates their job, wiping their butts with your towels etc. Or they just don't do the laundry properly and mixed up the clean with the dirty. OR they just don't check the towels that look "un-used" and to make sure they are really clean.