I saw great reviews and got good price quotes, so I decided to switch vets and so I called a day ahead to set up an appointment to bring in my older cat because he seemed to have a sinus infection and to get my puppy some shots. The two pets have different last names because I had one for 16 years and one was shared with my boyfriend, so we used his last name for her, which is what I told the vet when I made the appointment. I got there for my 11AM appointment the next day about 10 minutes early since they closed at 12PM. It took about 20 minutes to check in, but I didn't mind because it was our very first visit at that animal hospital and also the receptionist was very nice. She did mention that there was only one animal scheduled for that appointment and I told her about the different last names and she said, "oh, that must be it". I figured that it wasn't a big deal then.
Once we got checked in, we went in back. The female vet came in, didn't bother to say much to us at all, just started slightly looking at my cat. She then said he was dehydrated and that I needed antibiotic drops, appetite enhancing pills, 3 cans of kidney enhancing food, and an IV that I needed to administer once a day. She recommended blood work, but I told her that I've already gotten it done and know that he is having a kidney problem. She started getting everything together right away before I barely got a word out. So, because I'm not a vet, I figured she knew what she was doing. She didn't tell me any side effects, anything to be cautious about, any extra information at all. Then she gave the two shots to the dog. Didn't check her for anything before. BOOM done with exam. It took about 10 minutes total to administer 2 shots to a dog, give me all this medicine, and do the first IV treatment on the cat. 10 minutes only. I found it a bit odd, but like I said, I'm not a vet. When it came to the total, not going to lie, it was a pretty good price, but I left with no information and couldn't ask any questions because the vet was basically pushing us out the door. Even the secretaries were wondering about some of the information that was on the write up.
As we were leaving, my best friend that came with me said that that visit was really cold, especially since she heard them talking about me behind the scenes! She said that while I was focused on my cat, she overheard the male vet saying to the female vet, "what do you mean two animals?! well you gotta work faster, gotta work faster". That makes sense because it only took 10 minutes!! I brought the animals home, did what the vet briefly said to do and later on that night, I found my cat...DEAD!!! That cat meant the world to me! We were treated as an inconvenience by no fault of our own!
At first I didn't blame them, I figured my cat was just old and didn't make it through it...but the more I sit and think about it, I think it was more negligence. How could the vet not see that my cat was going to die THAT DAY?! She said he was going to be fine. I called the next day they were open to see if I could get reimbursed for the medicine I bought and could not use. They said anything that wasn't liquid...so basically, the cheap stuff. I got a whopping $15 back for my cat to die. I asked if the owner could call me about possibly getting back my exam fee, not because he died but because I felt like they didn't do their job; pure negligence. I figured maybe he won't be able to reimburse the exam, but at least hear me out so he can see why his customer was upset, so I actually went in not expecting anything, but hoping for a refund. Good news, he called me back...bad news, this was the conversation, "Hi, is this Cassy in care of Taz?" "Yes, hi!" "Hi, I'm ****. I'm calling in regards to your request for an exam refund, which we're going to have to deny." I DIDN'T EVEN GET A CHANCE TO SAY ANYTHING TO HIM, HE ALREADY HAD HIS MIND MADE UP. Worst part is when I explained to him why I was so upset (even though he didn't care), he replied with, "I'm sorry that Taz died, but we are still going to have to deny you the refund." He's obviously not sorry. So now I'm mad and I said to him, "I'm sorry, but I'm going to have to take my remaining two pets somewhere else" and all he said was, "That's fine".
He and the other vet do not care about your animals. Maybe I walked in on a bad day, but if you think of your pet as family like I do, don't let your pet die because of their bad day. The prices are cheap because the service is cheap! I highly recommend that no one takes their pets here! What a disgrace to the veterinary practice!