I've always been really happy with the service here. It feels more friendly, like homey I guess. I just go for oil changes, but I'd trust them with more.
Love this shop! The staff will order anything in for you and of course they have lots of great stuff in store too. Everyone is really nice/knowledgable there.
So I read a lot of the bad reviews, but this year things seem better. It is true, management has changed a lot.. so take that into consideration, it is probably changing for a reason! I've found the office people to work with me and my friends on any issues we have.
The fitness center is pretty sweet, and not over-crowded. The location is safer than other off-campus places I have visited. They allow pets, and if you need them to be on a certain floor (lower for health) I'm pretty sure you could just ask...
Anyway, those are my thoughts! It definitely works for me.