
karl l.
Durham, NC
Hope Valley Exxon
In the past I have had good experience with this establishment. Recently, I had my truck towed there and was promised by the owner that they could get it running. Chris, the mechanic who works seemingly only half a day was to work on it. When I spoke to Chris, he told me that I needed an engine computer. I purchased that from Autozone and took it to the shop. He installed it and the truck still would not crank. Several days elapsed until I spoke with Chris again. This time he told me that he would buy a distributor that would not cost me anything to see if the distributor needed to be replaced. Several days later, I stopped by to see how work was progressing. The truck was in the bay and some of the engine parts were removed. I called Chris to check on the progress. He never said anything about the distributor. He asked me how much money I wanted to spend on the truck. He then told me that he would put the engine parts back together for $75.00. All this occurred after I had already spent $105.00 on an engine computer that I didn't need and towing expenses. The owner of the shop, Abdul said that I needed to pay for all the time Chris had spent on the truck. I am out of over $250.00 with parts and towing expenses to and from. I could have had my jack leg driveway mechanic have the truck running for a whole lot less. Extremely disappointed and will never go back!