did a lot of research about Clear before purchasing it-- reviews were mixed, so I was pretty skeptical at first.
I opted for the 2-year plan, since the initial cost was cheaper and Clear said if you move outside of their coverage area they will buy back your contract.
The great thing about Clear is they give you everything you need in the store. I was in and out in about 10 minutes and it took less than 5 to set it up in my home. You don't have to wait around for the company to come put cables in your house and connect you.
I have high hopes for Clear. Customer service says that as they are new to Chicago they are fixing the kinks and always getting better. I don't have the option of a cable modem, so fingers crossed this turns out to be true.
Here are some things you should know about Clear.
1. If you live in an old brick building, Clear will not work well for you, if at all, unless your front window is directly near towers by at the very most 1 block.
2. If you do not live directly in between two towers, Clear will not work well, if at all.
3. Find out how close your location is to the closest towers and make sure a window is direct and completely unobstructed in the line of signal before you sign up for Clear.
4. Don't go into a store to get the equipment you need and sign up for service. Call them or talk to them online and have them ship it. It gets there the next day and they know more about the plans available than people in the stores do.
5. If you have any problems with credit or if your credit has a fraud alert, you will not be able to lease the equipment. You will have to buy it directly from Clear and it is not upgradeable unless you buy new equipment - and they are upgrading all the time.
6. Going month-to-month is the same as going under contract. There are no cancellation fees. The draw back for month-to-month is you must buy the equipment. The pro is that pricing is locked for the term.
7. Pricing is subject to change at any time, so watch your bills if you go month-to-month.
8. They are very good about letting you "test drive" the service to see if it will work for you. I ordered it, I tried it, it didn't work - they are sending me return shipping labels for UPS and refunding my money.
So far, the service at Clear has been very helpful. I will update if I have problems with the return and refund. But unfortunately, a great majority of the property in Chicago is old brick so I'm not sure how much of a market they have here for the internet they advertise. I wish Clear worked for me. Too bad, so sad. Thanks.
Time Warner. Worst Ever!
Clear Internet: YAY!
Finding a good internet provider is like finding a good mechanic -- they just seem intent on taking your money and laughing at you in the process.
Initially I thought their support was probably sub-standard (like Comcast). I was positively surprised that wasn't true. They opened my case and actually investigated it then got back in touch with me a little over a week later. They mentioned that they have had some issues rolling out service in some places. They said they always investigate problems and call back, but in the past they have been significantly backed up with requests so the investigations have taken a long time. When their phone techs dispatch an issue to the field techs, wait for the response. The field guys know what they are doing. For consumer grade service, I've been impressed so far.