Wanted to use a local plumber to do a sewer video inspection on a home we were purchasing. Big mistake. First guy got the camera stuck on a "break in the line" and called for backup. Second guy called, managed to get their snake jammed in their too. Finally they called John and got their equipment out three hours later. They charged me an extra $350 because they had to use their snake to free the camera before they would give me their written report for negotiating with the sellers.
Seller's plumber took 15mins to prove their "break" was actually a check valve to prevent back-flow. Contacted John and Gretchen, their only response was "sometimes we all make mistakes" and refused to even refund even 1/2 of the $700 I wasted. Never-ever use these clowns.