Eden Prairie, MN
I've never had to write a bad review before on anything. If there was an option for no stars, we would have given that.
We won't be bringing our puppy back.
Not only did Jessi hold our puppy by the scruff of his neck, terrorize him with a dryer, (other professionals do not use them- we called,) and refuse to properly cut his nails, he's been timid, sad and otherwise depressed when we returned home. (For a dog who couldn't get enough jumping and being silly, this is distressing.)
She claimed, "I never promise anything on a first cut, because puppies wiggle." Which is understood. What isn't understood is since she couldn't properly do her job, I was FULL of dog hair from having to hold him.
The house is FILTHY, dog cat hair everywhere with an unbelievable smell. If someone isn't looking into this grooming 'business,' they should be.