At first it was the rudeness of the staff and numerous billing issues that was the problem. After seeing Dr. Gamblin a couple of times I really felt he didn't listen to me or believe what I was telling him. I switched to Dr. Brown at Duke after it became clear to me that Dr. Gamblin thought I was stupid. I am not going to pay a doctor or his staff to be rude or to treat me like an idiot.
I've been seeing Dr. Britt since he opened his office and so have been going for several years. His staff has always been more than nice and pleasent and very knowledgable about billing and insurance. Dr. Britt always takes time to answer all my questions and makes sure I understand everything. He is always friendly as his his staff. I've never been charged odd fees and my insurance coverage has always been explained to my satisfaction. I don't understand the negative reviews-if you are looking for a great dentist Dr. Britt is it.