Dr. Herzog's bedside manners are deplorable. He was cold, unfriendly and had the audacity to insult me. I know I'm overweight, but he didn't have to say it out loud when he told me that because of my size, I would need an open MRI. He could have used some compassion and tact and simply state that he would prefer an open MRI for me. I was so angry and so hurt. I felt odd vibes rom the minute I walked in the door of his office. His receptionist was abrasive. My entire appointment lasted over two hours and most of that time was spent waiting, some of it in a very cold room.