Melanie was my doctor for six years. I moved across town and tried to find another primary care physician/clinic. None have come close to the quality of care that Dr. Smythe provides. I have never had to wait excessively for my appointment. She truly listens and does not hessitate to give you a referral for a specialist. She is down-to-earth and really cares about her patients. I will be driving back across the river to see her in her new clinic.
I came to the this clinic to have a well-visit physical exam. The dr took my medical history and then billed my insurance with a pre-existing condition which my insurance rejected the claim. My insurance would have paid $90 for the visit. Instead, I was billed for $250. I guess the clinic is trying to pay for recent renovations by mis-coding medical records. This was a "fun" mess to clean up. The office manager did not return any of my phone calls. Furthermore, I returned the next day to complete my physical and have blood drawn after fasting. There was no one in the waiting room when I arrived. As I waited, four people showed up and ALL were served before me. I waited over an hour. So, if you have all the time in the world and want to help pay for their expansion, by all means go visit these doctors. Personally, I want to find a doctor / clinic who respects me and listens to me to provide good healthcare. Fanno Creek just doesn't care and the doctors don't listen.
I've gone to this clinic for several years for my yearly exam. Every time they have made billing mistakes to my insurance. The billing staff does not return phone calls. You must ask to speak with someone. VM goes to never never land. Thank goodness I am healthy. I could not trust these guys to give good health care with such poor customer service. Appointments always run late. The billing mistakes are unacceptable. There is not accountability and apology for their mistakes. Seek your healthcare elsewhere where your time and energy are respected.