I called to have a front door broken lock replaced by A team. Thier customer service was cagey about charges for a lock and was told the estimate would come from the LS. ($30 service call). LS came, (unmarked vehicle) quoted $195 for the replacement- claimed it was the best quality lock.
I asked about our back door lock-he said I should replace it as it was only a 3 tumbler and should be a 5 for maximum safety. I expressed concern about incurring more expense but agreed to the $195.
We are nervous as our neighborhood has experienced an uptick in crime- I asked if he could do a quick check on the security of our french doors. He claimed the lock was good but it 'needed' a quick fix (its 'no problem, I'll do it for you" implying it was free) and took 5 sec drilling so the lock would extend further into the socket. When it came time to pay- I was anticipating a $390 bill (two $195 locks), I was given an almost $1200 BILL! The locks were $390. However, he charged an unmentioned $85 to 'accommodate' my existing key for each side of the 2new locks ($340)! he claimed he mentioned this charge but he didn't. Plus, the $108 for the un-disclosed charge for french doors. Total for locks and 'drilling' $838. Labor Charges were $373, plus he charged extra for using a 'high security drill' at $199 to install the new locks (are you kidding, it was a regular drill, this much I know), $144 for removing old locks (a charge never discussed)plus $30 service call.
I have since found out that they installed the CHEAPEST and poorest quality locks (less than $40 each)! I am disputing with my credit card co. . After an upset phone call to the company and getting the owner on the phone, they lowered the price by eliminating the labor fees... leaving me with a $730 bill for 2 cheap locks! I called another BBB approved company (turns out ATEAM HAS AN F with the BBB!) and he said I overpaid by HUNDREDS of DOLLARS!
I've now come across at least 20 complaints against ATEAM... JUST LIKE MINE! PLEASE DO NOT USE THIS CORRUPT COMPANY!
Disgusting people. Disgusting experience. Taking advantage of vulnerable people in their home is the lowest of the low.