At first blush this place looks like a good place to take your kids. We started using them over a year ago when our insurance changed. The first few times were just for cleanings, and my girls really liked to go, "because it was fun".
You will notice they have a lot of video games and TV's in the waiting room for the kids. This is because you will be spending a substantial amount of time here. (We've never waited less than 30 mins and sometimes almost an hour). Unfortunately, most of the games never work, and in the 5 times I've been there, I have never seen the theater TV on.
The front office staff is quite pathetic. You will have to repeat yourself many times, deal with them pulling the wrong charts and telling you one thing and doing something else (like scheduling you at 2pm when they told you 4pm)
The Drs are friendly and do take the time to answer questions, but they are all about billing for procedures (whether your child needs them or not). They recently told us that our 5yr old would have to have two front teeth pulled out because of an infected root in one tooth. I had a problem with that because it would be 2 years before her adult teeth grew in. They tried to scare us into having it done while we were there, saying it could cause serious damage and even death if we didn't. When I asked about alternatives, they said they could do a root canal, but it only had a 50% chance of working and would involve a crown, and having that tooth banded to the adjacent teeth which would trap food and be a breeding ground for bacteria and ultimately tooth decay.
I scheduled the appt for two weeks later, asked for copies of the Xrays and sought a second opinion. The second dentist was shocked that they wanted to pull two teeth when only one was affected, and said that she didn't see any reason to pull either tooth. Instead she recommended treating it with antibiotics and a follow up visit in two weeks. She said that if the antibiotics didn't take care of it, they could do a very simple procedure (she called it a mini-root canal) to remove the infection from the tooth and keep both teeth exactly where they are. When I asked her about the probability of success, she said 99%. I told her about Magicland??s 50/50 chance of success and she just looked surprised and shook her head in disbelief. She said there would be no crown, no banding, no issues with cavities etc.. And more importantly, no gaping hole in my daughter??s smile for two years.
While I understand that dental medicine is subjective, and there can be more than one ??right course of treatment?. I believe the staff at Magicland is going to go with whatever bills the most $ in the least amount of time, regardless of what is best for the children.
Even without the questionable dental practices, the poor front office staff is enough to drive you crazy over time.
Going to Magicland is NOT WORTH THE RISK!. There are many better options in the South Bay.