I read the other reviews and am sad that they were not as positive as I experienced. I went to them when my dog was close to death. My own vet was away and I had IV drugs to give my dog over the holiday weekend. The tubes kept clogging. I went to Dr. Eric's group several times a day for help and they were incredibly supportive each time. They saved my dog's life and they went out of their way to help me. Dr. Eric may not be the warm and fuzzy support that you seek...but he is caring and professional and skilled and very supportive in his own way. Literally a life saver!