I've never been treated so rudely so fast. I come in with two sets of shoes to repair. He tells me he can repair one but not the other, which is fine. I then ask him about why the other can't be fixed - for some reason I have this idea that when I hire an expert, he'll have expertise to share. He refuses to answer my question and talks to me harshly, repeating over and over "I can't do anything for those" even though that's not what I asked him. When I shift the conversation to the other pair and ask what is to be done, he mumbles something about filing them while he writes me a claim ticket without asking if I have decided to leave them. I considered leaving the second pair with him, but it occurred to me that if I had trouble with the repair or questions about it, he would probably treat me the same way. Stay away - there are other quality shops with people who will treat their customers like human beings and answer their questions without acting as though the task is unreasonable.