I having been purchasing Berninas from this store for 30 years. Their repairs are great and not only on Berninas. They have repairs my Featherweight also. I stopped going to the store for several years due to a rude employee are mentioned in a previous review. She is no longer at that store and there is now wonderful, knowledgable and extremely helpful people working there. I recently upgraded my embroidery program and have been learning how to use it with their very patient guidance. Wonderful store, wonderful people and a wonderful product.