He doesn't do the work himself. He sends out a crew and you don't know who's coming. His crew did a so-so job. They got the work done but I wouldn't recommend this company.
I went here b/c a friend recommended and i've been back twice since. Each time very professional service. Keys worked perfectly not like when you get them done at a big box store. Also, my Ford dealer wanted to charge me over $200 for one of the new-fangled keys w the remote. They got it for me for $150.
I have a different review for the outpatient clinic in Munster than I do for my personal doctor who's Dr. Patrick Cosgrove. The outpatient clinic, sometimes you get in right away and sometimes you have to wait well over an hour, and you never know what doctor you will get. Of course, you need in right away so you take who you can get. So I give the clinic in Munster 3 1/2 to 4 stars. Dr. Cosgrove, on the other hand, has been my doc for years and he's absolutely excellent. You can't find doctors like this anymore. He is down to earth and you can relate to him. Not pompous, etc. I thank God for him. Do you have to wait a while? Oh yes. I bring something to do or monkey around on my phone and be ready for that wait. I wish he would cut himself off to other patients b/c t is hard to get an appt with him. I've been there and they have him double booked, now why do they do that? Anyway, he's worth waiting for. Our community is truly blessed to have him.
He's a wonderful family doctor. He has compassion. And a great sense of humor. He is not arrogant like other doctors I've been to. Only drawback is it's really tough to get an appointment. I've needed treatment right away and I've had to go to urgent care instead.