I called for a phone quote for a radio and amplifier installation for my Saab. I was quoted $175. After the sales associate talked to the "head technician" I was told that I would need to come in and the quote would only cover the amp install. They told me I would have to drive there and have my car looked at and then come back later to actually get the work done. I was told to have any work done I would need to leave a $50 deposit for an appointment and that was non-refundable. Needless to say I wouldn't reccomend that anyone call there to jump through hoops to get a standard service with set prices at any other car audio installation shop in the Rochester area.