Dr Simoncini is very knowledgeable about eye care and is very down to earth. His personality alone will win you over. Even better is his usage of regular words and common examples to explain what is going on with your eyes instead of using the technical jargon as many eye doctors do. He's also a full service office which seems to be a rarity in the Annapolis area. His office is clean, bright, modern and stocked with a nice selection of frames. He also has a firecracker for an assistant who makes it an all-around fun experience.
I came across this resort by accident while trawling the internet for weekend getaway ideas for the V-Day weekend. It looked nice and was ranked the same as The Hotel Hershey (which I have been to) by AAA so I thought I'd give it a chance. When I saw the pictures on their website, the first thing that came to mind was "Eh, a bit dated, but it still looks nice." Well, appearances can be deceiving...
I got the resort's Stupid Cupid package for a 2 night stay which included: accommodations, free bottle of wine, 2 free drinks in the bar, and breakfast for $209/night. After this weekend, I wouldn't pay more than $70/night.
The entrance and lobby were impressive. The staff was friendly and accommodating though few actually knew anything about the area and attractions. The tavern had good appetizers, friendly bar staff, and good music. But, that's where the compliments end for this resort.
??Luxury? is not an adjective I would use to describe the Lansdowne Resort. The first clue was its location: in the middle of an industrial park surrounded by condo and office buildings. Once you get past the lobby, you see that this resort is nothing more than a gussied up Days Inn:
Public areas: Outside, the sidewalk abruptly stops halfway down the driveway, turns toward the emergency entrance for the pool, goes down 2 steps and leads to the far end of the parking lot. In addition, there isn??t a walkway connecting the corner handicap ramp to the rest of the sidewalk. In the bathrooms, there are no dispensers for the hand towels, wallpaper was poorly done, no frame molding around the stall doors and there??s black mold growing behind the jamb. The common areas have streaks, fingerprints, untidy furniture and visible dust on accent pieces. The elevator bank on the terrace level is found in a workers?? area outside of the room service kitchen. In the elevators they have a baby moon-style mirror that can give you vertigo or trigger an epileptic seizure by looking at it.
Concierge: The woman at the desk is friendly and informative if you know what you??re looking for, but she doesn??t do more than make reservations for inside the resort. And she only has limited brochures available for local attractions.
Doormen/valet: Doormen were astonished by the lack of wind tunnel effect when I opened the opposite door in the second set of doors. There were no valets to be found inside or out so no assistance with luggage or valet parking.
Public areas of the floors: They had the a/c on high all day, sloppy house phone setup in the elevator lobby, ice machine was turned off.
Rooms: Garage sale decor (70s era chairs and accent table, modern headboard and light fixtures, Colonial-style desk and nightstand, casual armoire), outdated TV with barely functioning remote and only 12 channels (no premium movie channel, but 4 sports channels), almost zero storage (3 small drawers in the armoire, 1 small drawer in nightstand, and a closet with 3 hangers), very dark even with all of the lights on, no small refrigerator, no room safe, thermostat was only for show as the temperature never exceeded 68 degrees (had it set for 80), burned out bulbs in the lamps, only 1 small box of tissues, must pay for sugar and cream for the in-room coffeemaker (which also wasted half of the armoire??s usable storage), tacky room rate sign in the closet (we laughed at the quoted price: $419/night for 1-2 people). Bathrooms: paint on the wallpaper, no heat lamp, water pressure was non-existent (4th floor room), hot water was lukewarm at best, a dirty rubber bath mat (too cheap or too lazy for the non-slip epoxy in the tub?), standard tub instead of jacuzzi tub, poor exhaust fan, non-mounted hair dryer had little power, no glasses.
Maid service: Same service you get at Motel 6. Really strange was a Friday night surprise visit from a maid asking if we wanted more towels?
Restaurants: No bathrooms in the restaurants themselves, you must use the bathrooms in the public areas. Only place to get lunch is in the Clubhouse and there are no signs directing you to its lounge. The Hearth??s furniture was not only dated, but also deteriorating. All of the vinyl seat bottoms were scratched, stained or discolored. The buffet food was terrible: I get better breakfasts at The Hampton Inn or the local greasy spoon. Even the coffee tasted funny, Sunday I drove to Dunkin Donuts. If I wanted to do the Harvest brunch instead, I had to pay an additional $35 per person. Um...no.
Spa: Though the service and staff were very good, the spa itself wasn't anything more than what you find in a strip mall. Fireplaces in the lounge and reception area were off, carpet in the Men's locker room needed vacuuming, water and trail mix in the lounge (oh please), unreasonably expensive (comparable services at The Spa at Hotel Hershey during V-Day weekend is at least 30% cheaper).
In conclusion, if you're expecting 4-star luxury, as I was, you won't find it at the Lansdowne Resort
I purchased my car in PA and had a wonderful service dept up there. Being a Volvo dealership, I figured the service I was used to was the standard. Boy was I wrong!
If you can get passed the service writers' condescending remarks, then you get to listen to them stroke their own egos. The real fun begins when you have to contend with the dealership's crookedness.
Parts: I needed a new set of Michelin tires and wanted to replace them with the same set. At the time, Michelin introduced a new line called the Primacy and the service writer proceeded to tell me that my set was discontinued. Really? It was news to the Michelin phone representative too. When I went back to the dealer, they told me it was a "special order" and I would have to pay an additional fee of $30...per tire. Um...no.
Loaner cars: They have 2 and you have to reserve them a week in advance. Who out there knows a week ahead of time when their car will break down??
Shuttle service: Ha! What shuttle service?
Rental cars: They're happy to call Enterprise for you, but don't expect them to pay for it without a fight.
Warranty service: I have a bumper-to-bumper extended warranty through Ford (Volvo's then owner) with a $100 deductible. I took the car in for service because my driver's window and a speaker stopped working. A couple of hours later I get a call that the track needs to be replaced as does the speaker. But, only the speaker is covered, not the track or the installation of the parts. What? A quick call to the warranty co and, lo and behold, it's all covered! Another couple of hours and the car is "done". As soon as I enter, I'm escorted to the pay window as I owed $450. Huh? I have a $100 deductible and you were just told that everything is covered! Turns out the warranty co denied paying the 15-18% upcharge for the parts and labor so Annapolis Volvo tried to make me pay the difference. Um...no.
Quality of Work: They didn't put my door back together correctly so it wouldn't lock at all. They neglected to program the replacement key I ordered from Volvo into the car's computer. I had the car towed in for an immobilizer problem, which they claimed they fixed, but it wouldn't start when I picked it up. I had them do an oil change, but they forgot to reset the maintenance needed message. I also told them to rotate the tires since it was going to be on the lift anyway. They did, but managed to knock off, and not replace, the balancing weights on 2 wheels.
Care of vehicle while in their possession: Radio stations have been changed. Satellite radio receiver was removed from mounting bracket (takes a firm grip to remove it) and found under the passenger seat. Center console and glove box have been rifled through. Oh, and my favorite...which was also the last time I let them near my car: Watching 2 mechanics attach one end of a tow chain to the underside of my car and the other end to the hitch of a pickup truck to tow it around back when the car wouldn't start after they "fixed" the immobilizer problem (they got the bill for the damage to the front valance).
I gave them 3 chances and they struck out. I've since gone back to my PA dealership to have all of Annapolis Volvo's "repairs" corrected (including the tires). If my car needs servicing, I make a special trip to PA whenever it's needed.