Customers should know what a waste of money the Best Buy Geek Squad Black Tie warranty is. All employees of Best Buy will spout almost word for word the same (obviously corporate taught them the speel) benefits of the extended warranty. There is fine print (I think it's on page 3) in the policy limiting the price of any replacement you will be given if you should be unfortunate enough to have to make use of the "Geek Squad Black Tie Warranty". When we bought a TV on Black Friday and purchased the warranty and had the audio go out in under 3 months, we called the "Geek Squad" who came out, saw the problem, told us it was a circuit board problem which could not be repaired. They said to return it to the store and we were given all the pertinent information to have it exchanged. At the store we were told that we could have a refund, a 42" (instead of the 55") TV, or pay the difference on the now full price item. DO NOT FALL FOR THEIR LINE selling the Black Tie warranty. They will not make good on what is being told to customers in order to sell the extended warranty.
Customers BEWARE, DO NOT SHOP AT BEST BUY!!! The customer service is abhorent and they present their "extended warranty" as something it is NOT. If you buy an item on sale, get the extended warranty and are unfortunate enough to need to use said warranty you are out of luck. A television (extended warranty purchased) went out. Their "geek squad" came to examine the television, stated that it was a circuit board problem that could not be repaired. Back to Best Buy with the TV only to find out that the only options as far as they were concerned were: 1) We will refund your money...duh, I don't want a refund, I want my TV. 2) Pay the difference between the sale price and the current retail price...UH, NO. I want the same product or at least one with comparable features and same size, that is what the WARRANTY is for. 3) We will give you a TV (42" in place of your 55") off brand that sells for the sale price as what you paid for the 55". UNACCEPTABLE!!! After calling corporate headquarters, we were told that it is official corporate policy. In other words, they have schooled their employees (because they will spout almost word for word) the benefits of the extended warranty, but heaven help you if you need to make use of what you purchased to ensure you don't have problems with your purchase. GO TO FRY'S ELECTRONICS, they are helpful and we have never had an issue with a warranty (extended or otherwise).