As the owner of Washington Electric when one of my service vans goes down it??s a big deal. Each day that vehicle is out of service is lost revenue and somebody is sitting at home waiting to get back to work.
The Chevy Express with 79k miles started acting up on a Sat Evening at 7:30?.Wouldn??t go into 3rd gear or reverse. Instantly I knew a needed a professional to get it fixed.
I??ll be honest; I didn??t have a regular transmission shop that I had used in the past. I had some references to a three different shops. They were all closed for the weekend so I went online. The only shop that had very many reviews was ABC Transmission....I found about 25 on Google Places. I actually read almost all of them. There were a couple reviews that were bad, but all the rest were really good and many of them talked about how HONEST the shop was. One of the bad reviews didn??t even seem realistic, and by the time I was done reading I wanted to do business with these guys.
I had a full schedule for Monday, so on Sunday Evening still not having talked to anyone at ABC, I dropped the vehicle off at ABC and slipped my keys into the key drop with a note. Not having even been there before I felt better once I got there?.the building was nicely painted from front to back, top to bottom, there were uniforms hanging in a window, the shop floor was really clean, it seemed legit. I was a little nervous but I needed the vehicle running again soon.
I called first thing Monday and they got me in the same day for a diagnosis. It was not good news, but $3200 for a transmission on a Chevy Express was competitive, and they gave me some options to upgrade the transmission to prevent future problems. Robert was great to deal with, gave clear explanations of what I needed, why, and the exact costs. Their timeline was to be done by Thurs or Friday. I was super shocked to get a call from Mark (the owner) letting me know that the vehicle was done EARLY! The total bill was just what they told me it would be?no surprises. Since my schedule was difficult, they arranged for me to pick up the vehicle after hours, and again there were no problems. The vehicle is working great. I am super satisfied customer. I highly recommend these guys. Price is competitive, service was fantastic, honest work, I have full confidence that if there is any problem they will stand behind their work.
These guys delivered and get five stars. Thanks for making my problems go away