I called Brady Flanary when my heat suddenly stopped working on a very cold day. I had never used them before but they arrived promptly and fixed what turned out to be a minor problem quickly. They could have told me anything and I would not have know the difference. I later used them to insulate my attic. They were honest enough to tell me I didn't need a new furnace but rather more insulation. They were right and better yet HONEST with me. They have my business for life!!!!