was told by the installer that i had a 60day money back guarantee if i was not satisfy with your service. i was told that it will cost 34.99 to monitor my system or to continue to monitor my system after I already finish my 36month contract with your company. i paid 1234.00 for the system faithfully and the system is mines.
Since I cannot afford to pay another 36months for 34.99 i decided to end the contract which i was told by your rep that it was within the time frame. I am been billed 29.31 on my card for the address of phoenix AZ and you are not register with the city of phoenix to monitor my addrss and you are not monitoring my address per city of phoenix so i AM REQUESTING A CALL BACK FROM A MANAGER OR SOMEONE TO EXPLAIN to me why am i paying you 29.31 when you are not MONITORING MY HOME THIS IS FRAUD AND I WILL REPORT THIS TO THE BBB. I WILL UNDERSTAND IF I NEVER HAD A CONTRACT WITH YOU, BUT I DID, For 36 months and then you told me that i needed to sign another contract to continue the service but i had a 60day money back per your register authorized worker. you are not providing any service to the address phoenix az 85043 because the alarm went off one day and you DID NOT CONTACT US AT ALL, I need to speak to someone about ending these charges for services that you are not preforming and you cannot say that you are billing me for equipment because i already paid you in full 1234.00 if you look in your records for the address contact phone is 6026970276. I am asking to either refund the 120.00 THAT YOU HAVE CHARGE TO MY CARD OR WE CAN SETTLE BY REFUNDIND HALF OF THE MONEY AND ENDING THE CHARGES TO MY CARD WHICH I CAN CX VERY EASY But I rather not do that and talk to someone about this, ADT is stating tht they have nothing to do with this because your company is the one that contracted the installer. I can also proof that you have not authority or capacity to monitor the address even if you wanted so the charges are for what? SERVICES?. again i already paid you 1231.00 for a previous contract so is not like you didnt get any profit out of us. I called the City of phoenix and they did refer me to contact the BBB and attny general but I will hope that you have someone handle this matter in a reasonable matter.
first attempt to settle this dispute or issue.
again you can call me at 6026970276