wow. i found this page because i was looking for their phone number. i have an 18 year old honda that they have been servicing for 12 years. i have never had a problem with them other than sometimes they don't call me when they say they will and i need to then follow up with them.
but to me... with all the problems that can come from mechanics. that's a really minor one. they have kept my honda in tip top shape. i just bought a new rav4 and will be taking it to them as well.