Vero Beach, FL
My wife and I went there for lunch one day and my wife had coleslaw with her sandwich. To her horror she discovered a dead roach at the bottom of the coleslaw. We discreetly called the owner to tell her and she gave us a business card for a buy one get one free lunch on our "next visit". She never offered to take care of our meal that day. When I got home I called her and told her I was offended about the way she handled a very disgusting incident and wanted a refund on our meal. She immediately got hostile saying I "came in with an attitude" , a ridiculous accusation, and hung up on me! I never got my refund and will never go back there again.