New York, NY
I went to the salon Warren Tricomi at the Plaza as first time guest, as I wanted to try the services across from my office. I normally go to Fekkai and I am familiar with nice salons.
I was told when I originally went in my highlights would cost $250 by the front desk associate, plus as a local business they extended 20% off as a potential new corporate account.
After the color, I found out from the assistant that blow-dry was not included. That she could arrange one for me at 80 dollars extra or I could do it on my own. Then she mentioned the colorists were not great at blow drying, well why would I do it then? I opted to air dry / quickly dry my hair in the salon as I wanted to work out later.
The entire session I had to hold my handbag as there were no tables in the salon. Very luxurious. I also managed to get serum on my bag that the associate gave me from the leaking bottle, lucky it left a small stain. At the time, the front office manager said they would take care of it.
Then I go to pay my bill and it was $375, way above what the front desk associate quoted on Wednesday at $250.
I spoke a few times to the Front Desk Manager and she put me in touch directly with the owner. Edward was rude; with zero intention to extend a refund of the difference quoted. He was fully obnoxious on the phone. They also told me they would no longer take care of the stain on my bag. I had three friends lined up to go in, I made sure to let them know how I was treated. Definitely go to John Frieda or Fekkai, this place is over priced and the owner Edward is an ungracious host.