San Francisco, CA
I took a friends design of Swarvorski crystals into Ken's to be properly strung and clasped. They quoted me a price of $107, which I thought was steep but knew they had been around for years so I gave the go ahead. Picking the necklace up I was shocked at how shotty, unprofessional and tacky the clasp looked. They used a white nylon to string the crystals and tied knots at the clasp so white string is clearly visible and looks uneven, easily breakable and childlike. I expressed my dislike and they refused to do a better job without charging me again. I walked out with a $20 discount, still not worth it! I will be having to take it someplace else to have it done nicely.