I purchased my 2011 Soul + from Ron Tonkin KIA a few months ago. I highly recommend this KIA dealership over any of the others in the Portland and surrounding areas. The level of service from new car sales to service and parts is beyond excellent. Everyone at this dealership is very professional, friendly and work together as a great team. My new car salesman Scott Mooers and sales manager Floyd Schafer provided me the ultimate in customer service during and after the purchase of my Soul. My experience was as good as it gets!!!
As I was shopping around the Portland area looking for my next new vehicle, all dealerships I visited highly recommend COACH AUTOMOTIVE ACCESSORIES for after-market leather and heated seats. Each dealership told me how they have been working with COACH for years and that they are a very good company.
I am happy to report that I took my new vehicle to COACH AUTOMOTIVE ACCESSORIES and they installed gorgeous leather with heated seats on my brand new vehicle. I am thrilled with my new leather interior not to mention I am one very happy customer!!!
CAR TOYS installed leather on both my 2011 KIA Soul and a red one belonging to Ron Tonkin KIA and completely ruined the leather leaving "snail trail" type marks on the leather on both vehicles. Ron Tonkin KIA recommended CAR TOYS to me because they are an "approved vendor" for the dealership.
CAR TOYS blamed the leather manufacturer, but the damages were caused by their lack of experience installing leather. CAR TOYS has only been installing leather in the Portland area for less than a month. They had their leather installation training just last week while my vehicle was in their shop.
During the installation of leather into my vehicle, CAR TOYS damaged several molding parts and damaged the paint on my brand new Soul. Ron Tonkin KIA took care of having the paint damage repaired and charged CAR TOYS for their negligence and damage to my vehicle.
The leather manufacturer offered to replace the two leather kits, but CAR TOYS is not standing behind their work. Another company who specializes in leather installation (and approved by the manufacturer) ordered another leather kit for me, but David Wilson of CAR TOYS placed pressure on the manufacturer and had the order canceled. In a meeting at the dealership, both John Neiger and Scott Ragsdale of CAR TOYS admitted to this fact.
CAR TOYS handled this whole situation in the most unprofessional and underhanded way and provided the WORST CUSTOMER SERVICE!!!