I was not satisfied with the level of service Rob West did for a running toliet. The company has a terrible track record of returning phone calls in a timely manner. The person who did the work tried to make a one day repair job into a two day job and charge me. Unacceptable considering it was my 90 year old Aunt's home. I immediately called them not to return for the second visit. The next day, the latch on the toliet broke which confirm that they did not do a quality inspection. I called to inform Rob that my 90 year old Aunt could not flush the toliet. They did not seem concern that it was a Senior citizen home. I will never use them again.