I have two children that attend this office, and we have seen just about all of the doctors and the Nurse Practitioners. My oldest child is ten years old and she has been going there since she was born. I have always felt welcomed and loved the staff there that is until today. My son just turned three today and my husband was taking him to his appointment. My husband was running a few minutes behind so I called to let them know only to find out that if your more than ten minutes late they will not see you. Well I left my job which happens to be right around the corner to sign him in, only to be questioned as soon as I handed the form in. "is the child with you?" My response was no. Followed by "how long will he be?" I tell the staff member five minutes. She then informed me that she would not put his chart in the back until the child arrived and to let her know when he got there. Literally five minutes later my husband was there with our son. So I informed the staff member that he was there to only have another staff member tell me that he has to reschedule since he was late. I understand that policies and procedures are set up for certain reasons, however sometimes there some situations that supersede that. She then proceeded to tell me what she overheard the other staff member tell me on the phone. Needless to say she was incorrect. This was my worst experience ever. To the point that all of the positive visits I have had over the last ten years have gone out the window. There was a supervisor that did attempt to mediate the situation; however my son still was not seen today. Not a happy camper. There was a total lack of professionalism by the office staff. The doctors are great.