We purchased bedroom furniture from Crawford in Amherst a couple of years ago and were very pleased so in Jan when we were ready to buy new living room furnutre we went to Crawford because we wanted to buy American made furniture. We placed our order and paid for it and was told it would be delivered in 8-10 weeks. It is now going on 4 months and we are still without our furniture. We have called 5 times and each time we were told that they will pull the order and promised to call us within 24 hrs. ...we are still waiting for those call backs. As someone else suggested further down, I contacted Channel 4 call 4 action. Calls taken between 11-1 or email http://www.wivb.com/generic/news/call_4_action/call_4_action_email My next step is to write a review on every site I find so others aren't taken and then I will contact England Furniture. Buyer Beware!
I called the store back again when they didn't bother to call me back to give a status report yet again and asked to speak with the store mgr. I was told he was tied up with a customer. I told the girl I would hold and asked what the manager's name was. she gave me his first name but said she didn't know his last name. Gee don't you find that a bit strange.