I saw these bad reviews and had to post. First I must say that most of these negative statements were at the very least great embellishments or too far in the past to have any relevance now. I have heard this aquarium has been rather despicable in the past, but it seems that it is still paying for its bad name now despite its dramatic turn around. Let me address these issues that have come up one by one.
The touch pool typically contains a Live nurse shark of about 2-3 feet which is well suited to its water requirements . Furthermore, we rotate our nurse sharks out through the year so that the same one is not in there for long periods of time. It is there because it is easy and safe for children to touch. It is also well monitored by staff. While nurse sharks may seem "listless or non-animated" sometimes, this is a natural behavior for them. They are bottom feeders, not open ocean swimmers, and they can be quite social in nature. Some purposely swim up to be pet.
As for the Marmosets, they are our most prized pets. We love them. There are 6 of them in an enclosure rated by the USDA for up to 10. They are checked frequently by our vet as well as the USDA. We clean, feed, and give them water daily (most days 2-3 times daily). To say we abuse them is unacceptable.
The Alligator enclosure is approximately 8x25 feet, which in accordance with the USDA is acceptable for our 3 alligators. They can soak in a pool that is approximately 8x8 feet and about 3 feet deep in which they can submerge completely. They do not lay in their own filth. They are not fed chicken neither dead nor alive. They are exclusively fed Mazuri Crocodilian diet, which unfortunately happens to have the appearance of feces. This food is designed specifically for them.
The Green Moray Eel is in a 900 gallon tank, which it has to itself.
The snakes are all healthy, and if they do get sick, they are removed from their enclosure and treated in hospital tanks located in our newly designed quarantine facility.
We do not feed live prey to our snakes in front of our guests. I am sure there was an extenuating circumstance if it did occur, and I apologize if it happened under my watch.
Since the end of the season last year I took over as the Manager of this establishment. I have worked VERY hard to turn this place around and feel that I have done a good job of it. I think many of you negative posters would be shocked with the changes in both the aquarium itself and the staff that operates it. We keep it very clean and well stocked with appropriately sized animals for their enclosure sizes.
Our animals are fed daily. Their enclosures are provided with fresh water daily as well. They are also cleaned daily. The place is mopped daily. Swept up daily. Make no mistake, it is a lot of work.
We do offer feeding of the Piranhas with live gold fish, which most people do enjoy. I can understand that some do not like it. You can??t please everyone, and I can take the heat for that. I try to please the majority. We also offer feeding of the Koi and red eared slider turtles as well as the alligators through a long tube.
I welcome any criticisms and suggestions as they will help me improve the place further. Don??t write this place off, it is far improved.
~Brent (Seaport Aquarium Manager)