I found myself with my Classic not wanting to start and called and got Ken. He talked me through various options on trouble shooting to no avail. He then recommended an amazing towing company that had to push the Rover out of a parking garage down three levels and then off to Green Oval. Once there, Doug immediately went to the Rover to do some preliminary problem solving to eliminate his first thoughts around why my Classic was being stubborn. After gleaning information about what he perceived the problem to be and bouncing around prices, I confidently left knowing that she was GREAT hands! The price and customer service is awesome! Very professional and personable! And yes, Doug has numerous vehicles he's working on in the parking lot however, I take that as a great sign that he's in demand and I'm more than happy to drive my Camry while he gives my Classic the time and attention it deserves from his Rover expertise. HIGHLY RECOMMENDED!!!