I bought a house last summer that had a pool already in place, though it was in pretty ruff shape. I wallked into this store and before leaving, had the answers to all my questions. The owner himself, came out and cleaned it twice to get it up to speed, plust two more times while I was away on vacation. Not many owners of a of business would do that for you, especially if they didn't have anything to do with it's installation or prior upkeep. For all the regulars he maintains, they must be doing something right. I am 100% happy with their service & will continue to utilize them this summer!