AWFUL. We got a "voucher" from the bainbridge animal shelter (which was stupid because it was my own money anyways) for this place. HORRIBLE. They didn't give me any pre op instructions but luckily I knew what to do from experience. The thing I found most appalling is that they charge EXTRA and give you the OPTION of paying for a safer procedure. I'm not even kidding. Pre-op blood work and an IV (seriously?) are extra. Of course we opted for both but seriously? What kind of place charges extra for things that should be mandatory? And then picking her up was a huge hassle because for some reason it took them 45 minutes to walk her from the kennel to the front. TERRIBLE, DISORGANIZED, UNSAFE. Calling Bainbridge to give them a piece of my mind as well. If you're that cheap you shouldn't own a pet.