Dr. Vipond has shown concern, caring and professionalism in his interactions with me. He was very detailed in all explanations and patient and caring in his answers to questions. I was very impressed with him and his staff before I had the surgery and more so after. Every member of his staff are caring and professional. Even when my friend (who recommended me to him and is a patient there herself) asked a staff member about how I did they were professional and would not tell her anything. Both of us were pleased at that level of confidentiality. I would highly recommend Dr. Vipond to anyone considering a mid face/neck lift. I healed very fast with no problems at all. Dr. Vipond and his staff are excellent in every way. I couldn't be happier with the outcome of my surgery.