Port Washington, NY
My family and I went to adopt a dog from this animal shelter and we knew something was wrong from the time we went in because when we asked about the dog we wanted the staff was extremely unhelpful and reluctant to provide information. We were denied because apparently you are never allowed to keep the dog outside unattended EVER. They never to produce the policy in written form during our visit but nevertheless we were denied because of that policy. Even after explaning that we have an enclosed dog pin with a dog house in the yard and the yard itself is also enclosed we were still denied and never able to speak to the head manager. In fact, when I called later to inquire about it the person I spoke to didn't even know where the policy was kept. She had to find a manager and could not do so, so she offered to have one return my phone call. After sometime I did receive a phone call from a manager who told me they WOULD NOT provide me with a copy of the policy, but if I wanted to make the hour long trip out there they would show it to me. We were told our only recourse would be to write a letter to the board of directors at which point the dog that my family had fallen in love with could have been adopted. I don't know if they had already promised to hold the dog for someone else or what, but we will NEVER again revisit this animal shelter!