We decided to have my dog's teeth cleaned at Animal Aid because our vet was charging a very high price and we heard that Animal Aid could do it cheaper. We were quoted prices for the procedures and told what we needed to do. However, on the day we brought him in for his blood work, we were told we had to leave him for the day and we couldn't pick him up before 4:30. No one told us he would have to stay the day??? When we came to pick him up, we had over an hour wait to get him. I can only conclude that they hadn't done a thing with him until we got there and then had to rush getting him taken care of. We were told the entire cost of the teeth cleaning would be $150/$160, but when we were checking out, the cost was $122.50 and they asked if we wanted antibiotics. Why would you ask that? Shouldn't that be a given with the procedure and already included in the price? The little curly blonde hair girl who was helping us came back up to give us a price and quoted $22, then stated that her shift was over and she was leaving and someone else would finish us up. Really!?!? After waiting over 15 minutes, we finally had to ask someone to help us and then the new person checked us out. She forgot to add the price of the meds and told us she would have to do a separate charge out and the meds would be $43. We told her that is was supposed to be $22 and she just looked at the paper and said, no here it says $43. We paid for it because we were just ready to go. When we get home, I realize they've given us 2 weeks?? worth of meds instead of only 1 week, which is all our dog needed. Of course, they don't take back meds and now we are stuck with medication we probably won't ever use. That's a nice scam going on there. Wouldn't you think the "Vet" would know how much medication to dispense?? Against our "gut feeling", we decided we'd proceed with the teeth cleaning because we had already paid so much money and had the pre-op procedures done. We picked our dog up yesterday and he could barely walk, he was so out of it, there is no way that he had enough time to wake up from his procedure. My husband had to carry him to the car. This means that his procedure was just done within a hour of us picking him and he'd been there since 8am that morning! No after care instruction were given until we asked for them. Of course, we were told it'd be $60 that day, but there were extra charges added again. My husband made a big deal and said we were told it would only be $60 and we were not paying anything more. They had to take hit with that. A lady came in behind my husband and she had the same conversation because they had charged her extra as well. Seems to be a theme with this clinic. No one in the office seems caring or compassionate for animals. They don't have good customer service or organization. I'm not asking for 5-star treatment, but I think my dog deserves no less than some simple courtesy no matter how busy you are! I don't think it's wrong to desire that everyone who works in an animal clinic to treat your dog as you would treat them at home. A lot of the front desk people may have been there a long time, but I believe they've lost their passion for saving animals and giving good clinical care to their cause. Seems that they view their work as a "job" and not as a calling. I'll never use their services ever again and will let every person I know to not take their animals to them as well! You really do get what you pay for and in actuality, we paid almost as much at the Animal Clinic as we would've at our Vet with all the extras they threw in and scammed us out of. Lesson learned for sure!!