First bad experience:
I went in to test my car battery, which was a few years old, but no evidence of any problems. They came back from testing and said, "It's shot." I agreed to buy a new one, and sat down to wait. I'm waiting and waiting. Finally after about an hour and a half, they come tell me the guy is on his way over with one. They never said they didn't have one to sell me in the first place. After it was installed, I asked to see my old battery so I could see what rebate was left on it. They couldn't find it! They brought me into the work area and showed me a bunch of ancient batteries, none mine. I believe my battery didn't even need to be replaced.
Second Bad Experience:
I bought 2 tires there, then a few months later, needed to replace my other two, so I went back and bought 4 new tires, but was keeping the first two that were only a few months old. Everything was great and they were very nice. The manager was not there at the time of purchase. The manager came back in time to write up the sale. He naturally charged me for disposal of 4 tires, thought I was keeping 2, so should only be charged for 2. Natural mistake, because he wasn't there in the beginning, so natural to assume I replaced all 4. Anyway, he started offering me oil changes and other stuff instead of just writing a new credit card ticket. He was getting very angry - turning red. I could see his employee seemed afraid of him, and I myself felt that he would like to hit me. I just wanted him to write a new ticket. He finally did it, and scolded me to tell him next time before he writes the first one. How do I know he's about to make a mistake? The new ticket took 2-3 minutes to produce. I don't know what other trouble it causes him, but he was about to go ballistic, and was very rude to his employee while I was standing there. I called Kauffman's customer service line to tell them, but I don't think they cared at all. I think the manager was probably friends with the representative I talked to. This guy kept control, but barely. What if there had been a real problem?
I will still use Kauffman Tires, if fact Ilve had a couple good experiences in Decatur, but will never risk being in the company of the psycho at Oak Road and Five Forks.