Smitty Built-Ins.c0m - I'm a small business owner of 12 years and know the ins and outs of small business. Although HP is a large corp., I am witness to efforts made to satisfy my every need in regards to store purchases and service. One must realize the vast amount of information a service tech must retain, with all the different brands and models out there. I applaud the effort being made by the staff to even have the courage to face veterans in the hobby with years and years of experience. The management won my respect by listening to my dilemma, honoring warranty and resolving the problem I had.
My son and I will be making all purchases from the HP Convoy location even though there is a different hobby shop, here in Chula Vista, right down the street. I'd rather make the 16 mile trek to support their store.