Having just lost our family dog to an incurable illness, I cannot thank Dr. Shaw and the entire team at Broadview Animal and Bird Hospital enough for their care and compassion. They are true professionals. We made many phone calls and after hours visits and probably singlehandedly ruined Dr. Shaw's weekend with emergency visits last week. He never made us feel like we were too much trouble or that our pet was just another patient to him.
In contrast to vets I have used in the past, the vets at this practice are incredibly patient in expaining procedures and test outcomes in layman's terms. They are cognizent of costs and explain why an expense is necessary and how it benefits the pet. The entire staff, from the receptionist to the vet techs are friendly and helpful. I highly recommend this practice. Their office hours are expansive and costs reasonable. You cannot do better in the Cleveland area.