San Francisco, CA
THIS REVIEW IS PART TWO FROM APRIL-July 2011: For over a month the front air conditioning system had been turning off & on. You start up the van & it wouldn't work. 10 minutes into your drive it would suddenly turn on. One day my daughter shut the passenger door while it was running & it came on. So it sounded to me like something was loose. We had spent $700 3 months prior to this so I am angry its not working right. But at the same time, afraid to take my vehicle back in because of the hassle of last time. So one day it stops coming on at all, The rear system is still working, but when you have the front windows down that air doesn't cool the back the way it should. Van's don't have windows in the back, you are only able to vent the back two a few inches. So with the heat that we have had this summer, my kids have been miserable in the back. We arrive wherever we are going & they are very hot & dehydrated. I called the evening before to ask details of when I should bring my van in. He says to get there early the next day. My husband has to leave for work at noon, so I have all morning. I get the van checked in at 6:55 am, tell him what the problem is & that I have until noon to get this done. Hours of their watiting area later, would you believe they didn't take a look at my van until 11:30? I walked up to the desk saying I have to leave in 20 minutes & I have to go. I asked him to just forget the whole morning & let me leave & this can get done another day. He runs off & drives my van around & says "oh they did look at your van & I have the report of what is wrong." We got an estimate of $850 to get the front air working. He said the resistor ( that we had paid to replace in April ) had burned up & when it did burn up, it torched the front blower. So their part they put on, "combusted" & burned a part that was fine. A part we now have to pay to replace? To say we got screwed is an understatement. To hand over the contents of your savings account to get your vehicle safe & driveable for your kids & a few months later that is not honored? This company , they are theives, they will respect you as a customer ONLY if you paid for a vehicle off their lot, or you are making payments to them & you have a warrenty. 2 days later I am at the park & I am walking around the track I see a hose under my van touching the ground. I have pictures of the broken hose & the part it came from. Is this linked to my automotive service a few days prior? Who knows. But we had to go to autozone to get parts to get this connected again where it goes. Since then, my husband & I have switched vehicles, for the safety & comfort of the kids he now drives the van & I am in his car.