Los Angeles, CA
1. ADT QuickConnect burglar alarm system
2. ADT medical alert system
4. ADT Monitored Wireless Security System
5. ADT Security Services Customer Monitoring Centers
6. All-Inclusive Monitoring Bundle Package
7. 24/7 Burglary Monitoring PLUS! Two-Way Voice
8. Burglary Monitoring Plus CellGuard
9. ADT Security Yard Sign & Window Decals
10. Medium to Large Business Alarm Systems
11. Small Business Alarm Systems
12. Home Alarm Systems
When I first got the alarm system about 10 years ago, as soon as the alarm sounded (twice in 10 years), ADT would telephone me immediately to see if I was o.k. When the alarm went off not very long ago, it took over 5 minutes for ADT to telephone me. After waiting and not hearing from them, I myself telephoned 911. After a few minutes more, ADT finally telephoned. I could have been dead by the time they called. I also understand that if ADT cannot contact you, they telephone the second number on the list, asking them to check, and then they call the police. By that time, my house would have been cleaned out, or I could have been attacked. When my contact expired, I did not renew. They used to be such a good company.
I used ADT for my home monitoring until today when they called and reported a "failed communications test". This is the fifth month in a row with such an "event". ADT refused to pay for the service charge to come out and look at the keypad they modified exactly five months ago. Until ADT "upgraded" the keypad I never had a problem with failed communications tests. Their response to me was that I should have initiated a service call sooner. Please remember that ADT was already aware of the problem as they called to report the problem to me every month. I don't mind a mistake in the installation of their product, but to tell me that I was responsible for the fee to correct a problem ADT already knew existed? No thanks...terrible customer service!!
Jaime, the service tech, arrived 1/2 hr earlier than expected. He was attentive, knowledgeable and quick to unclog our kitchen sink. The entire service was reasonable at $88.