Unfortunately I had to give at least one star. I went to the Hackettstown location and had a young girl named Sam as my stylist. I sat with Sam and showed her several pictures of how I wanted my hair color to turn out. After 2 and a half hours of waiting to get my hair form the blonde I went in with to a beautiful chesnut light brown, I came out with black hair with red highlights on my roots and no highlights on my ends. Sam kept telling me it would lighten up with a few washes. She did do a pretty nice job on my cut although I asked for the very slighest trim and she took off about 2 inches. I reluctantly left the salon after being told she didn't want to try to lighten it that day because it would fade. I hated it so much I ended up going to the place I normally go to get my hair done to have them try to fix Sam's huge mess. I called to speak with the owner the day after my horrible dye job and was told they had no idea when he would ever be in and they would have him call me. I called the ownder 2 days later because my call was bever returned, only to have him talk over me the entire conversation and tell me I am wrong and no stylist can ever get hair to look exactly like it looks in a picture. Well, my hair was at least 5 shades darker than I asked for. He refused to refund me for the color and hung up on me. Very bad service. It's obvious they hire untrained stylists and have lack of concern for making their customers happy. I will NEVER return to this salon and will make sure none of my friends go there either.