I purchased a hot tub almost a year ago, and my experience with this business was wonderful!! They were so helpful during the process of the purchase, the installation and they were very knowledgeable about their products. I needed help with the temp settings, because I didnt quite understand how to set everything, Called and spoke to them, they guided me over the phone and even offered to stop by and show me. This was about a week after the tub was delivered! I will continue to purchase from these folks. They are a family run business and really care about their customers. Also thinking of putting in a pool in about a year or so, Going straight to Southern Pools and Spas!! Thanks for all you do guys!!