My family has ordered from this bakery for OVER 20 YEARS- POSSIBLY 30?! Well, in the past 9 years or so, I have seen their quality rapidly go further and further downhill. Worse and worse quality to the product, less and less quality ingredients, sloppier and sloppier decorating, ruder and ruder counter staff.
We have continued to shop there just due to the location being convenient, but these days you are really TAKING YOUR CHANCES as to whether the items you buy from them will be somewhat tasty or TOTALLY INEDIBLE. Still, I try to support neighborhood businesses as much as possible so it does break my heart to trash them in a review like this, but these things need to be said.
We got some cupcakes for a party last year in November that we literally could not eat, they were so dry and bad- they went in the trash (not cheap either). Thank goodness it was just a small kiddie birthday get-together and not an important occasion with guests I would have been embarrassed in front of.
They continue to have a lot of customers due to their location and due to people remembering how good they USED TO BE, so when folks are back in the old neighborhood, they return. But oh, how the standards have fallen.
We considered getting our wedding cake from them (again, in order to support a neighborhood place) in 2008 but they gave us such a hard time regarding even getting an appointment for a cake consultation that we went with another baker, out in the west end. Looking back, I am glad it happened that way.
As for daily items, their breads are usually decent and their donuts are edible (not great) but have way too much frosting. Cookies are usually fine but sometimes their cake decorating is clearly being done as such a rush job that it's sloppy beyond description. Danishes and many other items give the impression that something went sort of wrong with the recipe, items are heavy and greasy when they should be fluffy or flaky or soft and moist. Also I don't know how they get away with serving such pathetic cannolis in an Italian neighborhood- pastry cream and zero ricotta, plus just in general- funky ingredients that are blantantly, obviously pre-fab, no fillings seem freshly made, it's all out of some mass-produced tube. And for this low quality, they make you pay premium prices.
I was in the bakery about a year ago when the counter staff were discussing how the bakery is employing someone illegally, under the table, who should not be working because he is also receiving disability checks. So apparently the management no longer even cares about honesty in business, let alone quality product or pleasing the customer. Maybe they are employing the cheapest bakers and decorators rather than the more talented ones. If this is the case, it certainly shows.
Today I picked up a birthday cake for my father's birthday, and it looks like a 5th grader decorated it. I could have done a better job myself. Have not tasted it yet- party is this evening. I think I am DONE with continuing to try to support this neighborhood landmark.