The dealership was most unhelpful with a recent warranty issue on my Dodge Journey - you would think after buying 2 cars from them in the last two years they would have put forth some effort. Looking back on my experiences at the dealership, I really can't say I am surprised. When I bought the Journey, the salesperson wrote a "Dealer Owes" sheet noting the latch for the sunglasses holder was broken. After returning for a repair that immediately broke, I called the dealer again and was told I had to push this through as a warranty claim. Rather than ordering the part so I would only have to come back to the dealership one more time, the dealership's warranty person insisted I had to come in once for the warranty inspection and again when the part came in. What! They sold the car with the broken latch and failed to repair it. Later when the brakes went out prematurely the dealer's warranty person insisted this was not covered. It was - I called Chrysler and found out the warranty was extended due to premature brake failure. What corked it for me was when I had a corrosion claim. Not only was the warranty person unhelpful, after I tried contacting the service and then general manager, it appears he started to actively work to get Chrysler to deny coverage. At least that is what I felt when my call to Chrysler's assistance center told me warranty coverage was denied. I hadn't even filed! Thankfully, I got another dealer that actually looked at the problem, discovered there was a defective weld, and got coverage. There are good people at the dealership. But, the management is unresponsive and unwilling to deal with customer issues. I will not buy from Champion again.